Limited Warranty – Commercial Applications

WATERMARK Solid Surface Inc., referred to herein as WATERMARK, expressly warrants its manufactured solid surface products to be free of defects in material and workmanship, subject to the limitations set forth in this Limited Warranty. Each product will function for the purpose for which it was designed for a period of ten (10) years from the date of purchase to the original buyer, provided it has been installed in accordance with the installation instructions provided by WATERMARK.

This Limited Warranty does not cover damage caused by normal wear and tear, excessive heat and physical or chemical abuse. Physical or chemical abuse includes any use of product that is unreasonable considering the normal and expected uses of such products, and includes, but is not limited to damage from use of improper cleaning solutions such as bleach or drain cleaner on the product without prompt cleaning, the dropping of heavy objects on the surfaces, or excessive weight on the surface. This warranty does not cover accidents, misuse, fire, acts of nature, structural movement, and failure by other substructure support, breakage not due to a Watermark defect in the manufacture of the material, failure of any adhesive, caulk or other finishing or maintenance accessory, or failure of any caulked or filled joint or seam and faulty or improper installation. This Limited Warranty covers the product for normal interior use in the United States, Mexico and Canada and does not cover the product moved from its original place of installation. Labor charges incurred during any installations are not included under this Limited Warranty.

In addition, WATERMARK shall not be responsible for any damage or injury caused in whole or part by climate, job site condition, architectural and engineering design, structural movement, acts of vandalism, accident, war, exposure to outdoors, weather effects, defective or improper workmanship by the fabricator, installer or any laborer.

It is the buyer’s responsibility to ensure that when Watermark products are installed by other than a WATERMARK approved certified installer, the installer must install all products as directed in the WATERMARK Contractor & Technicians Guide. Certification is available by request from buyer. Please contact WATERMARK for cost, scheduling and other details. WATERMARK shall in no way be responsible for any product failure due to failure to install products according to WATERMARK specifications. This is a product only warranty, not a fabrication and/or installation warranty.

WATERMARK, upon prompt notice by the owner or owners representative of any alleged defects that appear or should have been discovered after reasonable diligence, will, at its option upon inspection or approval, repair, replace, or refund the purchase price of the product to the original purchaser if a WATERMARK product fails due to a WATERMARK manufacturing defect, which is discovered during the ten (10) years after the initial purchase. This warranty does not apply to product damage caused while in transit and does not cover slight imperfections, warping or shade variations in products. This warranty excludes color variation from sample to final product. This warranty does not cover exterior usage of this product or exposure to exterior elements and weather conditions. The obligation to this warranty allows WATERMARK to use colors, shapes and sizes that are available at the time of the replacement of an approved replacement. The owner must reasonably cooperate with WATERMARK or its service representatives in their efforts to perform their obligations under this warranty. All decisions related to the existence of manufacturing defects or decisions affecting this warranty shall be made by WATERMARK and shall be final and binding upon the parties.

This Limited Warranty applies to WATERMARK products that are purchased after June 15, 2010 and maintained as described in the Watermark care and maintenance guide. You may obtain coverage by providing proof of the date of initial purchase when you seek service. For service under this Limited Warranty, you must notify the dealer from whom you purchased the product or WATERMARK in writing, providing your name and address, the project name and address, a description of the product involved, the nature of the defect or failure, and proof of purchase and date of purchase. Repair or replacement shall not include any labor charges or other expenses that may be incurred. This limited warranty is non-transferable.

This is the only commercial product warranty made by WATERMARK for solid surface material. Non solid surface material accessory items such as grab bars, curtain rods, shower seats, etc., will be subject to a one (1) year warranty. Only WATERMARK manufactured solid surface material is covered by the ten (10) year warranty. No representative, dealer or any other person is authorized to make any warranty, representation or promise on behalf of WATERMARK with respect to such products. No terms or conditions other than those stated herein, and no agreement or understanding, oral or written, in any way intending to modify this warranty shall be binding upon WATERMARK unless made in writing and signed by an authorized employee of WATERMARK. For more information about this warranty, please contact WATERMARK directly by calling 615-291-6111.

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, AND WATERMARK, INC. EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS LIMITED WARRANTY SETS FORTH THE PURCHASER’S SOLE REMEDY IN CONNECTION WITH THE SALE OR USE OF PRODUCTS COVERED BY THIS LIMITED WARRANTY AND IN NO EVENT SHALL WATERMARK, INC. BE OTHERWISE LIABLE FOR ANY LOSS, DAMAGE OR INJURY OF ANY NATURE ARISING OUT OF THE SALE OR USE OF THE PRODUCTS DELIVERED HEREUNDER, WHETHER FOR NEGLIGENCE, BREACH OF CONTRACT OR UNDER ANY OTHER LEGAL OR EQUITABLE THEORY. WATERMARK, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE SALE OR USE OF SUCH PRODUCTS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, REVENUES, ANTICIPATED SALES, BUSINESS OPPORTUNITIES OR FOR INTERRUPTION OF BUSINESS. THIS WARRANTY IS NON-TRANSFERABLE.

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